Tourism CRM

About the Client

Welcome2Caucasus.com is a tourism company focused on organizing and managing tours in Georgia, working with hotels, guides, drivers, and partner agencies.

Problem

The client needed a centralized system to manage tour operations, bookings, partners, and financial data. Existing processes were fragmented, making it difficult to track bookings, payments, partner performance, and profitability across tours and time periods.

Solution

A custom CRM system tailored for tourism operations. The system centralizes tour management, booking administration, partner coordination, and financial analytics, enabling efficient operational control and accurate reporting.

Key Features

• Booking administration — tours, schedules, programs, payment terms and status tracking
• Hotel administration and hotel-specific payment terms
• Guide profiles, salary and compensation tracking
• Partners / affiliate system with tour attribution
• Revenue, profit and cost analytics
• Reports per tour, per year and per partner